How Do I Request a Refund?

How Do I Request a Refund? Start from the order or purchases view, or email support@menmentech.com with the order id, product URL, and what failed. Duplicate charges, failed delivery, corrupt files, and material mismatch are in-scope reasons in the product policy.

How it works

Admins record refunds and reverse the 85/15 ledger when a refund is approved. Chargebacks become dispute incidents.

Steps

• Collect order id and screenshots of the import error.
• Do not include secrets.
• Use /refund-policy for the full policy.

Watch for

There is no advertised same-day SLA. Duplicate charges and failed delivery are handled first. We do not quote a cooling-off clock that the product does not run.

Last updated 4 November 2026.