What Should I Do If I Was Charged but Did Not Receive My Download?

What Should I Do If I Was Charged but Did Not Receive My Download? If the provider marked the payment successful and Library is empty, that is a delivery failure. Retry download, then contact support with the order id. Policy is to retry delivery and refund if it still fails.

How it works

Pending payments are not charges yet—wait for the webhook.

Steps

• Confirm success in the order, not only in a bank SMS.
• Retry Library download.
• Email support@menmentech.com.

Watch for

Never send card screenshots that show the full number.

Last updated 4 November 2026.