What Should I Do If My Payment Fails or Remains Pending?

What Should I Do If My Payment Fails or Remains Pending? Trust the server-side provider status, not a browser return URL. If payment fails, try again from the listing. If it stays pending, wait for the webhook and check My Library before opening a refund.

How it works

Duplicate clicks can create a second attempt. Use one checkout at a time.

Steps

• Note the order id.
• Confirm the amount in USD.
• Email support@menmentech.com with the order id if Library is still empty after a confirmed success.

Watch for

Do not paste full PAN, CVV, or OTP codes into Community or the contact form.

Last updated 4 November 2026.