Why Is My Workflow Download Link Not Working?

Why Is My Workflow Download Link Not Working? Links are signed and expire. Request a new download from Library instead of reusing an old URL. You also need an active entitlement that has not been revoked after a refund.

How it works

Scan failures or missing files are operator issues—write support with the order id.

Steps

• Click Download again from Library.
• Confirm the order is not refunded.
• Try another browser if a popup blocker ate the file.

Watch for

Do not share signed URLs in public posts.

Last updated 4 November 2026.