Refund Policy

How to ask

Open My Purchases or the order page, or email support@menmentech.com with the order id, product URL, and what went wrong. Do not send passwords, API keys, or card numbers.

Eligible reasons

• Duplicate charge.
• Payment succeeded but you did not receive a download.
• File is corrupt after a replacement attempt.
• The template cannot be imported as described, or is a material mismatch with the listing.

What is not automatic

Not knowing how to connect a third-party API starts with help, not an automatic refund. After a successful download, change of mind is not a refund reason for these digital files.

How money moves

Approved full refunds reverse the creator 85% and the platform 15% in the ledger and revoke later downloads. Files already on your disk cannot be remotely erased. Refunds go back to the original payment method when the provider allows it. Chargebacks become disputes.

Timing

We review refund requests after you write in. There is no advertised same-day SLA. Duplicate charges and failed delivery are handled first.